Case Study

Meaningful Customer Communication


MyFluent required a redesign of their loan management application.

Expanding on existing functionality, we designed & built a user focused product. The primary aim being to improve the user experience of the existing application.

Design

The new look 2019 MyFluent app brings a much improved UI, along with live chat, and Face / Touch ID for improved security and easier customer login.

For the customers first time login they are presented with a quick series of onboarding cards, explaining the features of the app. The user is quickly oriented, and has access to helper videos explaining the application process.

The application has a different appearance depending on the financial product the user is applying for.

The application allows users to view their MyFluent loan application in real time and communicate with their dedicated Case Manager or Underwriter via chat, wherever they are.

Adaptive

We designed for mobile first, choosing to create an adaptive design which caters for mobile devices, as well as fully functional web applications for desktop. This allows MyFluent customers to view the progress of their loan from anywhere, on any device.

Technology

Sputnik built the app with Ember JS front end application giving complete control of design and UX and therefore meeting Fluent's branding requirements. Using the same codebase we packaged the app into mobile application using Apache Cordova for iOS and Android and onto the web for a full adaptive web application.

The middleware API application was developed, tested and deployed in Docker containers giving identical environments across client-side and agency-side environments. This middleware communicates with a number of legacy services and other API based services to power the interactions within the app.

MyFluent is free for all Fluent Money customers.

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Call our Managing Director Andy on 0800 680 9777 or fill in our contact form to discuss how we can help.